The mortgage complaint leaderboard: which companies New Jersey borrowers complain about most
Most mortgage complaints aren't about getting a loan — they're about servicing. These companies drew the most complaints from New Jersey borrowers.
Getting approved is only half the story. Once your loan closes, you deal with whoever services it — and that’s where most complaints come from. Of the mortgage complaints New Jersey consumers filed with the federal Consumer Financial Protection Bureau since 2022, the large majority are about servicing: payment processing, escrow, and struggling to stay current — not about getting a loan in the first place.
That’s an important distinction: the company that originates your mortgage is often not the one that services it, and complaint volume partly tracks how many loans a company services. With that caveat, here are the companies New Jersey borrowers complained about most:
| Company | NJ complaints (2022+) | Answered on time | Top issue |
|---|---|---|---|
| WELLS FARGO & COMPANY | 1,298 | 100% | Struggling to pay mortgage |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 341 | 100% | Trouble during payment process |
| Freedom Mortgage Company | 319 | 100% | Trouble during payment process |
| CARRINGTON MORTGAGE SERVICES, LLC | 297 | 100% | Trouble during payment process |
| JPMORGAN CHASE & CO. | 264 | 100% | Trouble during payment process |
| Fay Servicing, LLC | 242 | 100% | Struggling to pay mortgage |
| RoundPoint Mortgage Servicing LLC | 198 | 89% | Trouble during payment process |
| PNC Bank N.A. | 187 | 100% | Trouble during payment process |
| CrossCountry Mortgage LLC | 143 | 100% | Trouble during payment process |
| Rocket Mortgage, LLC | 143 | 100% | Trouble during payment process |
| PENNYMAC LOAN SERVICES, LLC. | 143 | 100% | Trouble during payment process |
| TD BANK US HOLDING COMPANY | 132 | 100% | Trouble during payment process |
Source: CFPB Consumer Complaint Database, New Jersey mortgage complaints, 2022–present. Each company’s lending record is on its report card.
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Every figure here is from the federal record — and free to download.
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